Privacy Policy
Last updated: November 2026
City Surveyors Adelaide respects your privacy. This policy explains what personal information we collect through surveyorsadelaide.com.au and by phone, why we collect it, who sees it and how you can ask us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you ask for a quote or contact us, we collect the details you give us. This is usually your name, phone number, email address, the address or suburb of your property, the type of survey you need and anything you write in the message box. If you call us, we note the details you give us on the call.
We do not ask for payment card details, government identity numbers or health information, and you should not include them in a message.
How we use it
We use your details to respond to your enquiry, to arrange a quote and to put you in touch with the registered surveying professionals who provide the quote and carry out the work. We may also use them to follow up on your enquiry and to keep basic business records. We do not sell your personal information.
Who we share it with
- The registered surveying professionals who quote for and carry out your survey. They receive your enquiry details so they can contact you.
- Service providers that help us run this website and handle enquiries, such as our hosting provider, our enquiry and customer-management system, our email provider and Cloudflare, which runs the security check on our forms.
- Anyone else where you agree, or where the law requires or allows it.
Some of these providers store information on servers outside Australia, including in the United States. We take reasonable steps to make sure they handle your information securely.
Cookies and website statistics
We use Google Tag Manager and Google Analytics to count visits and see which pages and forms people use. These tools set cookies and collect technical information such as your browser, device and the pages you view. We use this to improve the website, not to identify you personally. You can block or delete cookies in your browser settings, or install Google's opt-out add-on for Google Analytics at tools.google.com/dlpage/gaoptout. The website still works if you do.
Keeping your information safe and how long we keep it
We store your information in systems protected by passwords and access controls, and we limit who can see it. We keep enquiry details for as long as we need them to deal with your enquiry and for our business records. After that we take reasonable steps to delete or de-identify them.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it or ask us to delete it. Use the form on our contact page or call (08) 7110 0760. We may ask you to confirm who you are first, and we will reply within a reasonable time.
Marketing messages
We only send you marketing messages if you have agreed to receive them, and each message tells you how to stop them. You can also tell us at any time that you do not want to hear from us.
Questions and complaints
If you have a question or a complaint about how we handle your information, contact us using the details above and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
This page is general information about how City Surveyors Adelaide handles personal information and is not legal advice. Privacy law in South Australia and across Australia applies to your information.